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FAQs

FAQ's

Have a question? Take a look at these frequently asked questions.

 

* Can I return SALE items?

Unfortunately, all SALE items are FINAL SALE.

 

* What is your RETURN Policy?

7days for a refund and 14days for store credit...pease see our Return Policy page for more details.

 

* Can I exchange an item for a different size?

Yes, please email info@alayasf.com or call us 415.731.2681 and we will be happy to help.  Please put EXCHANGE in the subject line so we respond right away.

 

* I live in San Francisco, do you deliver?

Yes, we currently offer curbside pickup and delivery within San Francisco.  

 

*I received a damaged product, what should I do?

Please email us info@alayasf.com Please, put DAMAGE in subject line and include a photo.  We will get back to you in 24-48hr with details on how to proceed.

 

*I'm buying a gift, do you gift wrap?

Gift Wrap is available for a small service charge of $2.50/per gift

 

Still looking for answers? Reach us here:  info@alayasf.com