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Return Policy

Return Policy

While we hope you love everything you purchase, we understand there may be items you need to return or exchange. 
We are happy to issue refunds for item(s) returned within 7 days of delivery...all other returns MUST be made with in 14 days and will be issued STORE CREDIT
*We expect that you have read and agreed to our return policies when placing your order*
  • Contact us at info@alayasf.com for a Return Authorization # 
  • Include the following information:  RETURN in email subject line, in your request please let us know the reason for return, invoice number, your contact information
  • All return shipments MUST include your RA# or they will be refused
  • Once your request is received, we'll confirm your return status and whether or not you are eligible for a refund or store credit
  • We will then send over a shipping label and you can pop it in the mail and send your item back to us.  We will deduct $7 for return ship cost
  • To be eligible for a return, your item MUST be unused, unworn, with all tags attached, and in new condition as received 
  • SALE items are FINAL SALE
  • Face masks, hair accessories, hats, earrings, underwear, socks, hosiery, lingerie, and bodysuits are ALL FINAL SALE

We offer exchanges within 14 days.